Communication is a process through which information is exchanged between two or more people. Moreover, its the transfer of ideas, thoughts, and opinions through dialogue, writing, or sign language. For communication to be effective, there has to be a medium of conveying the information, and the recipient should be in a position to decipher the message. Communication is classified into verbal means, like singing and talking, and the nonverbal means, like facial expressions, eye contact, touch, sign and body language, and writing (Kramer, 2004).
As it has been defined, communication can only be effective when parties involved are willing to listen to each other. Conflict usually arises or made worse when there is a communication problem. Moreover, when a speaker does not explain himself well to the audience, its certain that the information he passes through will be vague (Salwen, Stacks, 1996). The audience can also cause communication problems when they presume that they already have the message being conveyed or are rowdy.
The second problem that can arise is when there is a cultural or language differences. When written information cannot be properly interpreted or when an interpreter is not fluent and clear enough, the recipient can receive the wrong information. The third setback can arise from a non-verbal communication (Conville, Rogers, 1998). An individual who is partly deaf or blind may not decipher information given in sign language.
Communication is important during conflict resolution. When there is a difference in opinions and parties involved are at war, only effective communication can resolve it. Moreover, effective communication skills among the managerial team are crucial for an efficient organizational behavior. Its also important to study communication since a bold orator is in a better position to convince people and capture their attention.
As it has been defined, communication can only be effective when parties involved are willing to listen to each other. Conflict usually arises or made worse when there is a communication problem. Moreover, when a speaker does not explain himself well to the audience, its certain that the information he passes through will be vague (Salwen, Stacks, 1996). The audience can also cause communication problems when they presume that they already have the message being conveyed or are rowdy.
The second problem that can arise is when there is a cultural or language differences. When written information cannot be properly interpreted or when an interpreter is not fluent and clear enough, the recipient can receive the wrong information. The third setback can arise from a non-verbal communication (Conville, Rogers, 1998). An individual who is partly deaf or blind may not decipher information given in sign language.
Communication is important during conflict resolution. When there is a difference in opinions and parties involved are at war, only effective communication can resolve it. Moreover, effective communication skills among the managerial team are crucial for an efficient organizational behavior. Its also important to study communication since a bold orator is in a better position to convince people and capture their attention.
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